Metal Service Center Software Solutions

Metal service centers that are looking to not only survive, but also thrive must provide their staff with the proper tools to do their jobs. Whether it’s providing excellent customer service or delivering timely goods and services, while reducing costs and improving margins, strategic automation software solutions allow your staff to complete their jobs to their fullest capabilities.

At Metal-Pro, we understand that running a business can be difficult, that is why we have designed our software products to fully support your business needs. Our expert software developers provide your metal service center company with complete turnkey software solutions, allowing for seamless day to day operations.

For more information on our metal service center software solutions, get in touch with our sales team or give us a call at 800-266-6385 and we will gladly answer any questions that you may have. Metal-Pro is your trusted source for strategic automation software solutions for the metal service center industry.

Software Solution Advantages for Metal Service Centers

There are many challenges that metals service centers must handle seamlessly that are not seen in traditional manufacturing operations. To meet these challenges the ERP solution must be one that is specifically designed for metal service centers. One critical challenge is the handling of dimensional inventory and various units of measure. This requires specific features be designed into the software from purchasing, inventory control, sales order processing, production, shipping, and billing.

Many benefits can be attained by using the Metal-Pro System. Metal-Pro provides an advantage over your competition by increasing productivity and profitability for your company. The very easy to operate Metal-Pro system can help you to:

• Increase sales
• Increase profits and reduce expenses
• Improve customer service
• Improve cash flow
• Improve information accessibility

Increase Sales 

The Customer Relationship Management module is a valuable tool that helps build customer loyalty and increase sales. Company status is tracked from suspect to prospect, to customer, with complete account activity recorded for easy viewing. Metal-Pro offers accurate up-to-the-second information regarding order status, inventory availability, pricing, and credit at your fingertips. Users can spend more valuable time interfacing with customers, rather than shuffling through manual operations or a nonintegrated CRM module. Metal-Pro provides the following sales advantages:

• To-call lists
• Inventory status inquires
• Key word searches
• Standard notes per customer
• Integrated Email/fax
• Quote-to-order conversion

Increase Profits & Reduce Expenses

The fully integrated modules will help improve gross margin, turn quotes to orders and increase your sales. New customers will be located, marginal customers uncovered, and expenses reduced. The powerful replenishment system will allow for smarter buying. The system is very easy to learn and use. Productivity will increase, training will be easier, and turnover due to frustrated employees will be reduced. Metal-Pro allows you to:

• Reduce inventory investment
• Buy smarter
• Increase productivity
• Reduce training costs
• Reduce freight expenses

Improve Customer Service

Statistics indicate that most customers leave because they feel ignored. With Metal-Pro your customers will not be ignored, instead they will be treated like royalty. Customer inquiries will be answered immediately and accurately by knowledgeable representatives. Having information at your fingertips such as personal interests, shipping requirements and knowing that MTR’s are required, will separate you from your competition at the critical point of telephone contact. Metal-Pro will allow you to:

• Immediately respond to customer inquires
• Improve delivery deadlines
• Follow up in a timely and professional manner
• Show more of an interest in your customers

Improve Cash Flow

Getting your money sooner is the main benefit of the Tele-Collections Module. It provides call lists for past-due customers, notifies the credit manager of orders on hold, and allows for rapid review and release of held orders. The Electronic Notepad is automatically updated with invoices sent, payments received and collection activity for rapid account history review. The system automatically calculates average days to pay and displays aged accounts receivable. Metal-Pro will allow you to:

• Automatically check credit
• Reduce bad debt
• Reduce days to pay
• Improve business relations
• Automatically send effective collection letters

Improve Information Accessibility

Information is the lifeblood of any organization. Metal-Pro takes data and turns it into useful information that optimizes business intelligence. In today’s fast paced business world, whoever has the best information wins. Metal-Pro will allow you to:

• Easily create custom reports
• Download information to spreadsheets
• Schedule reports to run automatically
• Link custom reports to menus

Metal Service Center Software Features

Metal-Pro’s ERP software solutions were designed to provide the proper tools to seamlessly navigate the day-to-day operations of today’s metal service center. Metal-Pro manages sales, inventory, financial and production information, all with improved customer service in mind. The system reduces paperwork, streamlines operations, and provides employees with the visibility they need. We provide the following software solutions for the metal service center industry:

• Fully Integrated System Including: Sales, Financial and Inventory Management, Fabrication, Processing, Job Costing, Equipment Maintenance and Scheduling
• Streamlined order processing for rapid entry of both processed and non-processed items
• Automated pricing for customer, product, and quantity
• Includes over the counter sales capabilities
• Ability to have production shop orders automatically or manually generated
• Excellent features for saw cutting, plate burning, coil processing, roll-forming, etc.
• Handles outside processing extremely well
• Traceability tracking and mill test reports
• Inventory Searches by Size, Shape, Grade, Gauge, etc.
• Full Unit-of-Measure Conversion
• Value Added Costing
• Multiple Stocking Locations
• Heat File to Track Chemical, Physical and Mechanical Characteristics
• Tracks Full Stock, Remnants and Drops
• Bar-coding to Assist with Inventory Management
• Reserve Tag During Order Entry
• Search for Customer Record by Name, Phone Number, Partial Name, Name and City and Contact Name
• Full Quote Tracking System (Entry, Modification, Fax, Email, Convert to Order and Lost Quote Analysis)
• Automatically Captures Each Quote, Order, Letter, Invoice, Payment and Collection Activity for Display (with proper security access)
• Handles Back Orders Automatically
• Checks for Minimum Gross Margin
• Window into Sales History to View Past Sales for a Specific Item to a Selected Customer in Order Entry
• Advanced Replenishment Functions
• Customer/Part -Specific Note Processing
• Shipping Bay Appointment Scheduling
• Customer Specification Retention and Automatic Retrieval During Order Entry

Contact Metal-Pro for Strategic Software Solutions for Metal Service Centers Today

At Metal-Pro, we have helped hundreds of owners and business executives solve their business challenges. Contact us for more information regarding our metal service center optimized software solutions or request a quote for direct pricing information today. Metal-Pro is your trusted source for strategic automation software solutions.